Homeowner Care
As a customer oriented homebuilder development company, we want to give you the peace of mind by covering major systems and appliances in your home.
Level of Service
Sunridge is proud to have an in-house team providing personalized support to help you settle into your new Sunridge home. We go above and beyond to ensure your entire family is thrilled with your living experience.
A Personal Orientation
We’re here for you every step of the way. Our customer service team will walk you through every aspect of your home, from your residence to common areas, amenities, parking, storage and more. And if you still have questions, we’re just a phone call away.
1. Mid-Construction Walk-Through
We will contact you to schedule an appointment for a mid-construction walk-through before the drywall is installed. Once the drywall and painting are complete, the Sunridge Team will be able to set and communicate a firm possession date. *Single Family homes only. The mid construction walk-through will provide an opportunity for each buyer to meet our customer care team and ask any questions about the construction of their new home.
2. Pre-Occupancy Walk-Through
The pre-occupancy walk-through provides each buyer with a detailed orientation to their new home. At approximately 10-days prior to completion we will review the home’s features and functions with you and address any questions regarding the upcoming possession and key turnover.
3. Final Inspection
After the final inspection is passed, the home is ready for occupancy. One of Sunridge’s sales representative will reach out to you to schedule a set day and time for key turnover and possession.
4. Move-In
Welcome to your new home! We know how exciting ‘Possession Day’ is and how memorable it can be as well. Sunridge’s Service Representative, and a member of our senior management team, will meet you at your home for the key handover and a final review to answer any outstanding questions.
Protected By Warranty
All homes built by Sunridge are covered by a 2-5-10 year home warranty, provided by Pacific Home Warranty Ltd. Pacific Home Warranty is made up of a group of well-respected, experienced warranty, insurance and construction professionals. Full coverage details are available through the Pacific Home Warranty website.
One-Year Warranty
Covers defects in material and labour
Two-Year Warranty
Covers defects in building systems, exterior cladding and building code
Five-Year Warranty
Covers defects in building envelope
Ten-Year Warranty
Covers structural defects
Customer Care & Support
We are always available to connect, answer questions and address any concerns you may have about your home. Please send us a brief description of your question or concern and we’ll get back to you within 24 hours.
If you don’t find the answers you need, please reach out to us via info@sunridgegroup.com